Support
Something not working, or an idea for what ShapeCam should do next? The fastest route is the feedback box in the app, under Settings — it reaches us with your app version attached. Or email us.
Managing your subscription
ShapeCam Pro is billed by Apple or Google, so it is cancelled in their settings rather than in the app:
- iPhone — Settings → your name → Subscriptions
- Android — Play Store → profile → Payments and subscriptions → Subscriptions
Cancel at least 24 hours before the period ends to avoid the next charge. Deleting the app does not cancel anything.
Restoring a purchase
New phone, or reinstalled the app? Open Settings in ShapeCam and tap Restore purchases, signed in to the same store account you bought with.
Where your photos go
Everything you save goes straight to your device's own photo library. ShapeCam has no cloud and no account, so if a photo is not in your library, it was not saved — nothing is waiting on a server for us to recover.